FREQUENTLY ASKED QUESTIONS
We aim to ship our orders as soon as possible, usually within 2 working days. Delivery times can vary depending on your location, but as a guide, please allow 2-5 working days.
During the checkout process, you will be directed to either the PayPal site, or the Barclaycard site, where you will then be prompted to enter your payment details.
PayPal & Barclaycard both protect your financial information with industry-leading security and fraud prevention systems. When you use PayPal & Barclaycard, your financial information will not be shared with us here at Richards Builders Merchants. Once your payment is complete, you will be emailed a receipt for the transaction.
All data and information received by us is treated and used in accordance with the Data Protection Act 1998 & the 2018 GDPR Regulations.
Small parcels will be dispatched via the Royal Mail 48 service. Delivery costs vary depending on item weight, but items weighing less than 2kg will have a postage cost of £2.99. For larger items, postage costs will be calculated and displayed on the checkout page
Heavy or large parcels shipped via a courier agency (usually Hermes or DPD local), and the postage cost will be calculated depending the dimensions of the package. Delivery time is approx 2-5 working days. This method of delivery will be fully tracked
Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.
We accept PayPal & all major credit and debit cards when paying online. There are 2 payment options, PayPal & a Barclaycard payment gateway.
- Payment can be made using a PayPal account, or by inputting card details into the payment portal.
- Payment can also be made via most debit & credit cards via the Barclaycard payment portal. Despite the Barclaycard name, most brands of card can be used.