Returns Policy

This policy is offered in addition to your statutory rights

Faulty Items:

Faulty items will be dealt with in accordance with the Consumer Rights Act 2015

General Returns:

If you wish to return an item (or items), for reasons such as the item is not wanted or no longer required, then a 10% rebooking fee may apply

All items returned this way must be in as bought condition, free from defects and complete with any labels or packaging enabling the item/s to be resold as new.

Opened or used products will not be accepted for return

Refund will only be given for transactions within the last 30 days

Proof of purchase is required with each refund

This returns policy applies to both Cash and Trade account transactions

Special order products, timber that has been planed, cut or machined to order and paints mixed to order are not eligible for refund (unless faulty)


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