FREQUENTLY ASKED QUESTIONS
We aim to ship our orders as soon as possible, usually within 2 working days. Delivery times can vary depending on your location, but as a guide, please allow 2-5 working days.
During the checkout process, you will be directed to the PayPal site where you will then be prompted to enter your payment details.
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information will not be shared with us here at Richards Builders Merchants. Once your payment is complete, you will be emailed a receipt for the transaction.
All data and information received by us is treated and used in accordance with the Data Protection Act 1998.
Parcels weighing under 2kg will be dispatched by a courier agency at a flat rate cost of £2.50. Delivery time via this method is approx 3-5 working days.
Parcels weighing over 2kg will be shipped via a courier agency, and the postage cost will be calculated depending the weight of the package. Again delivery time is approx 3-5 working days.
We also offer a 2 working day express delivery option for parcels weighing less than 5kg costing £8.99.
We know postage costs can be an unwanted and unexpected addition to any purchase, which is why we subsidise your postage costs. This is to ensure you are met with a fair reasonable postage charge during checkout.
Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.
We accept all major credit and debit cards when paying online. Payment is taking using PayPal, however a PayPal account isn’t required when paying online.